![]() ![]() Additionally, you may experience the following symptoms: When this issue occurs, the MAPI connection is unavailable to Skype for Business 2016 clients. This issue may occur for Office 365 Exchange Online or Exchange On-Premises users. You upgrade an existing Office 2013 installation to Office 2016, and then you create a new Outlook 2016 Exchange Server profile.You have a new installation of Office 2016, or you create a new Outlook 2016 profile.This issue occurs in the following scenarios: In certain situations, the MAPI connection to Exchange Server may not be available to Skype for Business 2016 clients.
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